Our
Our values are the guiding principles that we follow to manage our internal affairs as well as our relationship with our customers
Customer
obsessed
obsessed
- We believe that it all starts with customers’ needs. We then work our way backward to how to meet that need.
- We love getting vague customer feedback, which we translate into innovative, simple product features.
- We work relentlessly to exceed our customer expectations – through exceptional products, solutions, and support.
Humble
- We treat everyone with respect.
- We share the credit when things go well.
- We take responsibility when things go poorly.
- We are open-minded and try to learn all the time.
Get things
done
done
- We move fast.
- Success is what we value, and we always avoid excuses.
- We have a bias for action and take risks; We do so knowing that if we need to fail, best fail fast so we can return to success.
- We expect strong judgment.
- We take ownership; Nothing at Spot is someone else’s problem.
Professional
- We value excellence.
- We are masters of our craft.
- We are hands-on and get our hands dirty.
- We operate at all levels, no task is beneath us.
- We never stop writing, reading, and learning.
- We are data-driven, but we also question data and are skeptical.
- We always work to find multiple ways to solve a problem.
Disagree &
Commit
Commit
- We are obligated to respectfully challenge decisions when we disagree.
- We make a decision as our own and fully commit to it once it’s made.
Resourceful
- We believe that necessity creates innovation. We accomplish more with less.
- “One of the only ways to get out of a tight box is to invent your way out”.
- We make it work, then we make it better.
- We insist on high standards but are also pragmatic on how to get there.
Communicate &
Escalate
Escalate
- We keep each other updated frequently.
- We communicate directly, irrespective of hierarchy.
- We escalate when things are not moving in the right direction.
Join the
Spot team
We’re looking for people who share our values and want to make an impact. Learn more about where our global team is growing, and how you can join.
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